JPPH - Official Portal

DEPARTMENT OF PROPERTY MANAGEMENT & 
DEVELOPMENT

CLIENT'S CHARTER

CLIENT’S CHARTER

We promise to deliver our services in the following time frame:

 

No.

Service

Category

Delivery Time

1.

Complaints

(Helpdesk)

EMERGENCY

Within 10 minutes

URGENT

Within 45 minutes

NORMAL

Within 72 hours

2.

Corrective Maintenance

EMERGENCY

Within 1 hour (during office hours)

Within 2 hours (outside office hours)

URGENT

Within 24 hours

NORMAL

Within 72 hours (3 days)

LOW PRIORITY

Within 14 days (2 weeks)

PROJECT/EVENT

Within the time period agreed upon by customer